Terms of Service

1. The agreement

These terms are between you and Self Host Place LLC ("we", "us"). By buying or using a Self Host cloud computer, you agree to them. The privacy policy and the disclosures are part of them.

2. What you're buying

A managed Personal Cloud Computer: a server instance of the size you chose, running software we install, configure, patch and keep running for you, reachable at an address you pick. It is provided and billed by us.

The storage, memory and processor figures on each plan are what the machine is provisioned with. The "up to N people" line is guidance for choosing a size, not a licence limit or a guarantee of performance at that number.

3. Who can buy

You must be at least 18 and have a United States billing address. We cannot sell outside the US at launch. Reading this site from anywhere is fine.

4. Paying for it

• Plans are monthly and renew automatically until cancelled. The price and any sales tax are shown before you pay.
• Cancel any time. Your machine keeps running until the end of the month you have paid for.
• Refunds are covered in the disclosures: a full refund within 14 days of your first payment, and no prorating after that.
• If a payment fails, we will retry and email you. If it stays unpaid, the machine is suspended and then, after the grace period, destroyed.
• We may change plan prices with at least 30 days' notice by email. Carrying on past the change date is acceptance of it.

5. Changing size

You can move up or down a size whenever you like. Your data comes with you and nothing is reinstalled. Moving up takes effect on the next billing date, or immediately with a prorated charge; moving down takes effect at the end of the current month, provided your data fits in the smaller machine.

6. Your machine, your rules — within limits

You decide what runs on your machine, what you store, and who you invite. You are responsible for that content and for the people you give access to. You may not use the machine for:

• anything illegal, including material that exploits children
• sending bulk unsolicited email, or running open relays and proxies
• hosting or distributing malware, phishing pages, or stolen credentials
• attacking other systems, scanning networks, or taking part in denial-of-service traffic
• sustained resource abuse that degrades the machines other customers are on, including cryptocurrency mining on shared hardware
• reselling the machine as a hosting service of your own

These are the only content rules we apply. We are not moderating your conversations, and we have no interest in doing so.

7. Our access to your machine

We hold administrative credentials for machines we operate, and use them only to maintain the machine, to act on your support request, to stop something actively harmful, or where the law requires it. The privacy policy sets this out in full.

8. Availability and backups

We keep your machine patched and monitored, and we take automatic backups. We do not offer an uptime guarantee at launch, and there is no service credit scheme. Maintenance that requires a restart is scheduled where possible and announced by email where it isn't.

Backups are a safety net, not an archive of record. Keep your own copy of anything you cannot lose — the disclosures explain how to get one at any time.

9. Suspension and ending the agreement

You can cancel at any time, for any reason. We may suspend or end a machine for non-payment, or for a breach of the rules in section 6. We will tell you why and, unless the law or an active harm prevents it, give you a chance to put it right first.

When an agreement ends either way, we keep a final snapshot for 30 days so you can still get a copy, then destroy the machine and the snapshot.

10. Warranties and liability

The service is provided as-is. To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

To the extent the law allows, neither of us is liable for indirect, incidental or consequential damages, or for lost profits or lost data, and our total liability is limited to the fees you paid us in the twelve months before the claim. Nothing here limits liability that cannot be limited by law.

You agree to cover claims brought against us that arise from content you stored or served, or from your breach of these terms.

11. Changes to these terms

If we change these terms in a way that matters, we will email customers at least 30 days beforehand and update the date at the top. If you don't accept a change, cancel before it takes effect and the old terms govern the time you were a customer.

12. Governing law and disputes

The governing law and the dispute-resolution process are set by the state in which Self Host Place LLC is organised. That clause is being finalised with counsel and will be published here, in full, before sales open — we would rather leave a visible gap than write a jurisdiction into a contract before it is settled.

13. Contact

Questions about these terms, or notice of anything under them: support@selfhost.place.