Support

What we can help with

• Your machine. It's unreachable, it's slow, something stopped working. This is ours to fix — you should never have to open a terminal.
• Changing size. Moving up or down a plan, and what it will cost.
• Billing. Receipts, card changes, cancelling, and refunds under the refund policy.
• Getting your data out. A full archive of your machine, whenever you ask, for any reason or none.
• Deleting everything. Closing the account and destroying the machine.

What we can't do from here

Reset your Social Web password. Your account lives on your own machine, not in a central database we hold — that is the point of the product, and it means the reset has to come from your server, through the app's own "forgot password" flow. We can help you reach it, but we cannot set a new password for you.

We also can't read your messages or recover something you deleted inside the app, unless it is still inside a machine backup — if it's recent, ask, and we will look.

Worth reading first

• Self-hosting, explained — what this actually is, in plain English, in about ten minutes.
• How it works — what happens between checkout and your machine being live.
• Which size do I need? — six questions and a recommendation, before you buy or when you are thinking about moving.

Reporting a security problem

Email support@selfhost.place with "security" in the subject. Tell us what you found and how to reproduce it. We will acknowledge it, keep you posted on the fix, and we will not come after anyone who reports something in good faith.